Covid Information Page

THIS PAGE WAS LAST UPDATED 18TH OCTOBER 2021

Pavilions Teignmouth have taken lots of steps to keep both our customers and staff safe. Below you'll find lots of information for your visit. If you have any questions, please do get in touch with our Box Office Team - boxoffice@pavilionsteignmouth.org.uk  Please hand-sanitise when entering the building and we encourage wearing face coverings especially during busy times. NHS Track & Trace code signage is situated at our entrance and in the foyer.

 

SEATING & FACE COVERINGS

 

FILMS & SCREENINGS 

At present all films and screenings are sold socially distanced. 2 seats either side of your booking will be blocked off and nobody will be sitting infornt or behind you.

From December 1st 2021 all films and screening will be sold with limited social distancing. 2 seats either side of your booking will be blocked off however seats behind and infront of you will be availble to sell.

From 1st March 2022 all films and screenings will be sold non socially distanced, unless goverment ristrictions are put back in place. 

When you make your booking the Box Office system will automatically take the seats from sale around you. If you are having difficulty booking online, please feel free to call our Box Office and we can help - tel 01626 249049 Monday to Saturday 10am to 3pm.

Face coverings -  The Government has stated The requirement to wear face coverings in law will be lifted. However, the Government expects and recommends that people wear face coverings in crowded areas such as public transport.” (please click here to view this guidance). Pavilions Teignmouth encourages the use of face coverings in busy areas, and until you have sat in your seat in the auditorium, when you may choose to remove it.

 

LIVE SHOWS

In order for live shows to go ahead, we need to use all the seating capacity in the auditorium, therefore seating will not have social-distancing restrictions in place for live shows, in line with government legislation from 19th July 2021.  Our capacity is currently 184 seats, with some capacity for additional seating on Row A, plus two wheelchair spaces on Row L. We will continue to have a middle aisle of steps in our auditorium (as well as the steps on the outer aisles). There are plans for the middle aisle to be removed and seating restored in the centre of the auditorium at a later date (date to be confirmed). Any updates to changes to our seating plans will be posted here. 

If you are feeling particularly nervous, or have any concerns, please do contact us at the Box Office on 01626 249049 (open 10am to 3pm Monday to Saturday). If we are able to provide socially distanced seats we will, this will be allocated on a show by show basis.

Face coverings - We encourage you to wear face coverings during live performances.

 

WHEN COMING TO AN EVENT

HAND SANITISING - We ask that you use the hand sanitiser provided each time you enter the auditorium.

TICKETS -  If you need to collect your tickets before the show, these will be laid out on a table in the main foyer, ready for you to collect, ordered alphabetically by the surname of the person booking the tickets. Otherwise please do bring your tickets with you (if you have tickets for a show where the date had been changed, we will print out new tickets for you). You just need to show your tickets at the door to the auditorium; please note that our stewards won't be taking in the ticket stubs, as they will have a list of all the bookings. 

AIR CONDITIONING - The auditorium has air conditioning; the air is drawn in from outside and is not recycled.

ARRIVE IN GOOD TIME - Latecomers will not be admitted once lights have gone down.

FOOD & DRINK -  The View will be selling drinks before evening shows or films - alcoholic drinks available upstairs at the Bar, and soft drinks available from the Take-Away staff downstairs. For matinees, please see the Take-Away staff downstairs at The View for any drinks orders.

 

INFORMATION FOR CLASSES (Language, Art & Photography classes run by Pavilions Teignmouth)*

FACE COVERINGS - The Government has stated The requirement to wear face coverings in law will be lifted. However, the Government expects and recommends that people wear face coverings in crowded areas such as public transport.” (please click here to view this guidance). Pavilions Teignmouth encourages the use of face coverings in busy areas and until you have sat in your seat in the class, when you may choose to remove it.

 *For fitness and wellbeing classes run by other tutors within our building (e.g. dance, yoga) - please refer to your class tutor for further Covid-19 guidance.

 

CREDIT NOTES, VOUCHERS & MEMBERSHIP 

CREDIT VOUCHERS & GIFT VOUCHERS

Please contact us on 01626 249049 or email boxoffice@pavilionsteignmouth.org.uk if you have a credit note that was issued during lockdown. Credit and Gift Voucher extensions, due to Covid - Requests must be made by the deadline of 1st August 2021. Thank you.

MATINEE CLUB MEMBERS

All Matinee Club Members, with memberships that ran out during the period of December 2020 to May 2021:  We have extended your membership. Please contact the Box Office on 01626 249049 or boxoffice@pavilionsteignmouth.org.uk for any queries about your Matinee Club Membership.

 

IF YOU HAVE TESTED POSITIVE FOR COVID-19, OR YOU HAVE BEEN TOLD TO SELF-ISOLATE BY THE NHS:

Please contact the Box Office, with evidence, in the form of either:

  • An NHS Positive Covid Test Notification
  • An NHS Test & Trace instruction to self-solate
  • Or an isolation note from your GP

We are able to provide a Credit Note, to the value of the ticket, to customers who provide the above evidence for their booking directly impacted by the self-isolation period.

 

Information from 19th July 2021 

Please see the updated government guidance which relates to 19th July onwards

 

 

To contact us for assistance with any bookings, call the Box Office on 01626 249029 – open 10am to 3pm Monday to Saturday.

Alternatively, please email us at boxoffice@pavilionsteignmouth.org.uk 

For all events, Pavilions Teignmouth takes the name and contact details of the person booking the tickets. The contact details are only used in the event there was to be an issue with the show. 

 

 

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