THIS PAGE WAS LAST UPDATED 21st JANUARY 2022
Pavilions Teignmouth have taken lots of steps to keep both our customers and staff safe. Below you'll find lots of information for your visit. If you have any questions, please do get in touch with our Box Office Team - firstname.lastname@example.org Please hand-sanitise when entering the building and, from 10th December 2021 through to 26th January 2022, it is mandatory to wear face coverings in our auditorium, foyer, and all public areas of the building managed by Pavilions Teignmouth. From 27th January 2022 it will no longer be mandatory to wear a face covering, but Pavilions Teignmouth continues to encourage the wearing of face coverings at busy times and during our events, including in our auditorium, unless you are exempt.
NHS Track & Trace code signage is situated at our entrance and in the foyer.
From 10th December 2021, the Government stated:
Face coverings will be required by law in most indoor public places.
This includes at cinemas and theatres.
Please wear a face covering, unless you are exempt.
This applies up to, and including 26th January 2022.
(please click here to view the latest Government guidance).
From Thursday 27th January 2022
On 19th January 2022, the Government announced that wearing a Face Covering will no longer be mandatory in theatres and cinemas from Thursday 27th January 2022. However, Pavilions Teignmouth continues to encourage the wearing of a face mask at busy times and during events, including in our auditorium, unless you are exempt,
FILMS & SCREENINGS
From December 1st 2021 to 28th February 2022 all films and screening are sold with limited social distancing. 2 seats either side of your booking will be blocked off however seats behind and in front of you will be available to sell.
From 1st March 2022 all films and screenings will be sold non socially distanced, unless goverment ristrictions are put back in place.
When you make your booking the Box Office system will automatically take the seats from sale around you. If you are having difficulty booking online, please feel free to call our Box Office and we can help - tel 01626 249049 Monday to Saturday 10am to 3pm.
In order for live shows to go ahead, we need to use all the seating capacity in the auditorium, therefore seating will not have social-distancing restrictions in place for live shows, in line with government legislation from 19th July 2021. Our capacity is currently 184 seats, with some capacity for additional seating on Row A, plus two wheelchair spaces on Row L. We will continue to have a middle aisle of steps in our auditorium (as well as the steps on the outer aisles). There are plans for the middle aisle to be removed and seating restored in the centre of the auditorium at a later date (date to be confirmed). Any updates to changes to our seating plans will be posted here.
If you are feeling particularly nervous, or have any concerns, please do contact us at the Box Office on 01626 249049 (open 10am to 3pm Monday to Saturday). If we are able to provide socially distanced seats we will, this will be allocated on a show by show basis.
WHEN COMING TO AN EVENT
FACE COVERING - Please wear a face covering, unless you are exempt - this is mandatory up to, and including Wednesday 26th January 2022. From Thursday 27th January, this is no longer mandatory, but Pavilions Teignmouth encourages the wearing of face coverings at busy times and during events, including in our audtitorium, unless you are exempt.
HAND SANITISING - We ask that you use the hand sanitiser provided each time you enter the auditorium.
TICKETS - If you need to collect your tickets before the show, these will be laid out on a table in the main foyer, ready for you to collect, ordered alphabetically by the surname of the person booking the tickets. Otherwise please do bring your tickets with you (if you have tickets for a show where the date had been changed, we will print out new tickets for you). You just need to show your tickets at the door to the auditorium; please note that our stewards won't be taking in the ticket stubs, as they will have a list of all the bookings.
AIR CONDITIONING - The auditorium has air conditioning; the air is drawn in from outside and is not recycled.
ARRIVE IN GOOD TIME - Latecomers will not be admitted once lights have gone down.
FOOD & DRINK - The View will be selling drinks before evening shows or films - alcoholic drinks available upstairs at the Bar, and soft drinks available from the Take-Away staff downstairs. For matinees, please see the Take-Away staff downstairs at The View for any drinks orders.
INFORMATION FOR CLASSES (Language, Art & Photography classes run by Pavilions Teignmouth)*
FACE COVERINGS - Please wear a face covering, unless you are exempt - this is mandatory up to, and including Wednesday 26th January 2022. From Thursday 27th January, this is no longer mandatory, but Pavilions Teignmouth encourages the wearing of face coverings at busy times and during events, unless you are exempt.
*For fitness and wellbeing classes run by other tutors within our building (e.g. dance, yoga) - please refer directly to your class tutor for further Covid-19 guidance.
Please do wear a face covering when entering ohe building, and in the public areas managed by Pavilions Teignmouth, up to, and including 26th January 2022 - from 27th January 2022, we encourage the wearing of face masks at busy times, and during events.
CREDIT NOTES, VOUCHERS & MEMBERSHIP
CREDIT VOUCHERS & GIFT VOUCHERS
Please contact us on 01626 249049 or email email@example.com if you have a credit note that was issued during lockdown. Credit and Gift Voucher extensions, due to Covid - Requests must be made by the deadline of 1st August 2021. Thank you.
MATINEE CLUB MEMBERS
All Matinee Club Members, with memberships that ran out during the period of December 2020 to May 2021: We extended your membership when we re-opened in May 2021. Please contact the Box Office on 01626 249049 or firstname.lastname@example.org for any queries about your Matinee Club Membership.
IF YOU HAVE TESTED POSITIVE FOR COVID-19, OR YOU HAVE BEEN TOLD TO SELF-ISOLATE BY THE NHS:
Please contact the Box Office, with evidence, in the form of either:
- An NHS Positive Covid Test Notification
- An NHS Test & Trace instruction to self-isolate
- Or an isolation note from your GP
We are able to provide a Credit Note, to the value of the ticket, to customers who provide the above evidence for their booking directly impacted by the self-isolation period.
To contact us for assistance with any bookings, call the Box Office on 01626 249029 – open 10am to 3pm Monday to Saturday.
Alternatively, please email us at email@example.com
For all events, Pavilions Teignmouth takes the name and contact details of the person booking the tickets. The contact details are only used in the event there was to be an issue with the show.
For all enquiries regarding The View Bar & Restaurant - please contact them directly on 01626 249044.